The present general conditions of use and sale (hereafter the « General Conditions » or « GC ») are concluded on the one hand by the company ULTIMACY, simplified joint-stock company, with a capital of 10 000,00 €, whose registered office is located at 10 rue Principale, 60220 BOUVRESSE, registered with the Register of Commerce and Companies of Beauvais under the number 913 647 244 R.C.S. Beauvais and, on the other hand, by any natural person or legal entity wishing to proceed to a purchase via the Web site https://www.ultimacy.org/.

‍ARTICLE PRELIMINAIRE – DEFINITIONS

‍Words whose first letter is capitalized shall have the meaning assigned to them in this section, whether in the singular or plural:

‍Conditions Générales : means these Terms and Conditions as they appear on the ULTIMACY Website;

Client account : means the personal user account assigned to the Customer on www.ultimacy.org/.

‍Contract : refers to the contract formed between the Customer and the company ULTIMACY, which puts on line the Web site and having for object the sale of Products and made up of the GC and the Orders.

‍Order : refers to any order placed by the Customer, materialized by the confirmation sent by email to the Customer at the end of the ordering process.

Reservation Deposit : is for the payment of a part of the ticket as a deposit.

‍Customer, user, or « yous » : means any natural person over the age of 18, acting as an individual, with full legal capacity and acting in connection with an Order that he or she is placing for his or her own purposes.

‍Personal data : means any data allowing the direct or indirect identification of a physical person, such as name, first name, e-mail, postal address, telephone.

DPO : refers to the person in charge of advising and monitoring the Data Controller with respect to the protection of Personal Data within or on behalf of ULTIMACY, who can be contacted at: contact[at]ultimacy.org

‍ULTIMACY : ULTIMACY, a company, with a capital of 10 000,00 €, whose registered office is located at 10 rue Principale, 60220 BOUVRESSE – France

‍Products : is any product offered for sale or free of charge on www.ultimacy.org/ including tickets to events offered by ULTIMACY, as well as any merchandising product.

Web site : refers to the site accessible at the URL address www.ultimacy.org/ and published by the company ULTIMACY.

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ARTICLE 1 – OBJECT

‍The present GTC aim at defining the contractual relations between ULTIMACY and the Customer and the conditions applicable to any Order carried out by the means of the Web Site. Browsing the Web Site, purchasing a Product through the Web Site implies the Customer’s unreserved acceptance of these T&Cs, which the Customer acknowledges having read prior to placing the Order.

‍ULTIMACY reserves the right to change these terms and conditions at any time, in order to comply with any new regulations or in order to improve the use of its Web Site. Therefore, the applicable conditions will be those in force at the date of the Order by the Customer.

Any Order which would not be carried out by an individual and/or in the interest of an individual will have to be the subject of a direct contact with ULTIMACY.

‍ARTICLE 2 – PRODUCTS

The Products offered to the sale are those which appear on the Web site of the company ULTIMACY at the time of its consultation.

‍ULTIMACY reserves the right to modify at any time the catalog of the Products. In accordance with the article L.111-1 of the Code of consumption, each Product is presented on the Web site in the form of a description taking again its principal characteristics which can be consulted on each page Product with the headings « Shop » (of which Ticketing) accessible with the navigation menu of the Web site.

‍ARTICLE 3 – PRICES & AVAILABILITY

The prices appearing on the Product sheets of the Web Site are expressed in Euros (€) including all taxes taking into account the VAT applicable on the day of the Order. Any change in the rate of the VAT could be reflected on the price of the Products. ULTIMACY reserves the right to modify its prices at any time, being however understood that the price appearing in the catalog on the day of the Order will be the only one applicable to the Customer.

Products are available in limited quantities at the discretion of ULTIMACY and its suppliers. ULTIMACY shall not be responsible for the unavailability of a Product at the time Customer visits the Web Site or places an Order.

‍ARTICLE 4 – ORDER & PAYMENT TERMS

Before placing an Order, the Customer must create a Customer Account on the Web Site. The Customer Account creation section is accessible directly from https://ultimacy.org/mon-compte/. Each time the Customer visits the Web Site, if he/she wishes to order or consult his/her Customer Account (status of orders, profile, etc.), he/she must identify him/herself using his/her personal information.

Customer Account: When placing an Order, ULTIMACY requires the Customer to provide the information necessary to process the Order and to manage customer relations, such as name, address and e-mail address. This information is collected online regardless of the Ordering method.

ULTIMACY cannot process the Customer’s Orders or respond to any other request from the Customer if the Customer refuses to provide this information, as this information is essential to the management of the relationship between ULTIMACY and the Customer, and in particular to the registration and processing of Orders.

‍The Data collected for the purpose of placing the Order shall be processed in accordance with the regulations in force relating to the protection of Personal Data and with the article « Data Confidentiality » of this contract.

The Customer must fill in the following mandatory information:

– First name ;
– Name ;
– Postal adress ;
 – Valid email adress ;
– Phone number ;
– indicate that he/she is of age

‍The Customer shall define a sufficiently secure personal password which he shall ensure is kept confidential.

Once the Customer Account is created, the Customer has a secure connection when visiting the Website. The Customer Account remains active for a period of 5 years after the last Order. It can then be deactivated and the Customer will have to create a new Customer Account before being able to place new Orders.

‍• Datas for immersive (live action) adventure game products

ULTIMACY offers for sale participation in events for the Customer.

In order to allow the Customer to fully experience the immersive nature of the game offered, ULTIMACY may use all of the Data in the context of the event and communicate it to the organizers of the said events.

In addition, for these same purposes ULTIMACY may require from the Customer other Data than those necessary for the opening of a Customer Account, and in particular:

– Personal photography ;
– Date and place of birth ;
– All other data relating to the taste and personal preferences of the Customer;
– All other data enabling Ultimacy to organize the game for the client in the best possible conditions, including the preparation of the game beforehand: scripting questionnaire, personality questionnaire, etc.

The Customer will be free not to communicate the above data, which will not prevent his participation in the events.

‍• Order validation

Before finally confirming their Order, Customers shall have the opportunity to check the details of their Order and its total price, and to correct any possible errors, before confirming the Order to express their acceptance. Any Order confirmed by the Customer shall be deemed to constitute a contract of sale and acceptance of all the terms and conditions set forth herein.

The Customer can then choose the delivery method (if required for merchandising products), and the payment method. Once these terms are specified, and only if the Customer accepts the T&Cs, the Order can be placed.

The Customer’s commitment is materialized by a click validating the Order and in particular the quantity and description of the selected Products. The validation of the Order can be carried out only when the Customer accepted the GC. The payment formalizes in a firm and final way the Sales contract binding him to ULTIMACY.

The confirmation of an order implies acceptance of these terms of sale, the recognition of having perfect knowledge of them and the waiver of its own conditions of purchase. All the data provided and the recorded confirmation will be considered as proof of the transaction. If the Customer has an electronic address and if it informed it on its purchase order, ULTIMACY will communicate to him by electronic mail the confirmation of the recording of its order.

• Banking Card payment

ULTIMACY proposes to the Customer online payment methods: the protected payment by bank card via the CIC or PAYPAL.
ULTIMACY also proposes a solution of payment on line proposing a payment in several times, with or without expenses, according to products. This solution is implemented by Cofidis. This solution is not available to the customers residing out of France and not having a bank card issued by a French bank.

It is possible to pay your order by credit card type  » Carte Bleue « ,  » VISA « ,  » EUROCARD  » or  » MASTERCARD « . This payment is processed by our banking partners. The details of the latter are accessible from the page « legal information » of the site. The payment by card can use the 3D Secure system which aims to identify the card holder in order to limit fraud.

ULTIMACY implements a security by S.S.L. (Secure Socket Layer) encryption in order to protect as effectively as possible with regard to the progress of the techniques of encryption all the Data related to the means of payment. At no time, the banking Data of the customer pass in transit on the computer system of ULTIMACY. ULTIMACY may, however, check the reliability of the information entered during the registration of an Order.

If ULTIMACY makes every effort to secure the transaction as efficiently as possible, the invoices are dated the day of the Order of the Products made by the Customer.

The Company shall issue an electronic invoice to the Customer that can be downloaded and printed.

‍If Customer wishes to contact ULTIMACY, Customer may contact ULTIMACY by email at contact[at]ultimacy.org or via the form available at www.ultimacy.org/contact.

Once the transaction is validated by the bank, your bank account will be debited with the amount of the order. At the end of the transaction, an order confirmation will be sent to you by e-mail. You will be able to download an invoice from it. In the event that a payment is invalidated by the bank, after your ticket or order has been issued, it will be invalidated and you will not be able to access the event.

In the event of fraudulent use of the card payment method, the Customer may demand the cancellation of the card payment, and the sums paid will then be credited back or refunded. The responsibility of the bank card holder is not engaged if the disputed payment has been proven to have been made fraudulently, at a distance, without physical use of the card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must dispute the debit in writing with his or her bank within 70 days of the transaction, or even 120 days if the contract binding him or her to the bank so provides. The amounts debited will be reimbursed by the bank within a maximum of one month after receipt of the Cardholder’s written objection. The holder will not be charged for the return of the sums.

• Payment of deposit

Some Ticket products may require a deposit to be paid for the reservation of the ticket purchased. Once the deposit has been paid, the ticket is issued and delivered subject to the payment of the balance due before the date indicated. The validation of the order and the acceptance of the General Conditions is equivalent to signing the contract. The following payment methods are accepted: Credit card, bank transfer. The non-payment of the balance due before the date indicated will result in the cancellation of the reservation and the loss of the deposit paid. No refund can be demanded.

Changes: Any changes to the reservation must be notified to Ultimacy by registered letter with return receipt to Ultimacy SAS, 10 rue Principale 60220 Bouvresse or by email to contact[at]ultimacy.org. Changes are made by Ultimacy subject to availability.

Cancellation: In the event of cancellation by the client, no refund of the deposit paid at the time of booking will be made.
In the event of cancellation of the event by Ultimacy: If Ultimacy is unable to carry out the planned event, Ultimacy will endeavor to propose new dates to replace those initially planned. If Ultimacy is unable to offer alternative dates, Ultimacy will refund the deposit paid by the client at the time of booking or the full amount of the ticket paid and collected if applicable. The above cancellation policy does not apply to either party in the event of a force majeure cancellation as defined by law and jurisprudence.

• Credit card payment via COFIDIS multipayment

‍This is not available for non-french resident. ULTIMACY proposes to the Customer a solution of payment by bank card in several times, with or without expenses, via COFIDIS and according to products. This solution is implemented by Cofidis. It is up to the Customer to choose the payment method that suits him/her.
Financing for a period of less than 3 months granted subject to acceptance by COFIDIS, a public limited company with a Management Board and Supervisory Board and a capital of €67,500,000. Head office: Parc de la Haute Borne, 61 avenue Halley 59866 VILLENEUVE D’ASCQ Cedex – R.C.S LILLE METROPOLE SIREN N°325 307 106 registered with the ORIAS under number 07 02 34 93. You benefit from a legal retraction period for distance selling.

ARTICLE 5 – ISSUE AND CONDITION OF USE OF TICKET PRODUCTS

5.1Delivery
Electronic Tickets or a link to download them are sent to the Buyer’s email address after each order completed by balance due payment. Each ticket is nominative. It includes the first and last name of the person to whom the ticket belongs.

Characteristics: Each Note shall contain the following information in apparent or coded form:

– Company identification
– Name of the event
– Name and reference of the tarif
– Price paid by the buyer
– Name and surname of the ticket holder
– Unique ticket identification number

5.2 Support
In order to be accepted, the Ticket may be presented:
– either printed in black and white or color, on blank white A4 Paper. The latter must be in a state of total integrity and legibility: damaged or illegible Tickets will be considered invalid.
– or presented via a digital medium (tablet, smartphone). The Participant remains responsible for being able to present the Ticket on the digital medium at the entrance to the event.

Ultimacy is not responsible for any discrepancies that may arise during the ordering, downloading or printing of a Ticket. No duplicates will be issued other than the original ticket.

5.3 Unicité
A Ticket can only be used once to access the event. Therefore, in case of loss, theft or duplication, only the first person to present the Ticket will be admitted to the event.

A ticket holder who has already used a ticket will not be entitled to any refund. The Ticket is only valid for the place, date and time to which it belongs. The Ticket must be kept until the end of the event.

The Ticket is personal and bears the name of the beneficiary. Tickets are personal and non-transferable, except as expressly authorized by Ultimacy.

The Ticket is unique, including an identification number and the name of the beneficiary. Reproduction, duplication or counterfeiting of Tickets is prohibited. Ultimacy reserves the right to deny access to the event site. No refunds will be given in such cases.

5.4 Contrôle
Ultimacy is free to check the validity of Tickets when entering the event venue. As the event is limited seating, Ultimacy has a list of all attendees, ticket numbers, registered for the specified event and can therefore perform an entry check. Ultimacy is not required to verify the identity of the Ticket recipient as the Ticket has a unique and unpredictable identifier. Therefore, it is the Participant’s responsibility to ensure the confidentiality of the Ticket. Access to the event may be denied to a Participant who presents a previously used Ticket.

5.5 Justificatif
Ultimacy is also free to verify the identity of participants. Tickets are set up as personal, and the Participant must be able to prove his or her identity by means of an official document including a photograph. Ultimacy may require additional proof of identity upon entry to the event. These will be communicated to the Participant via the order confirmation email and via the information on the Ticket.

ARTICLE 6 – EXCHANGE – TRANSFER – MODIFICATION OF THE TICKET PRODUCT – NO SHOW

6.1 Exchanging your ticket for another date of the same event
You may request to exchange your ticket for another date of the same event up to 1 (one) or 2 (two) months, depending on the product, before the event to which your ticket gives you access. This exchange is free of charge and subject to availability of a seat for the new date you are considering. Ultimacy is not obligated to find you a seat for the new date you want.

6.2 Exchanging your ticket for another event
You may request to exchange your ticket for another event up to 1 (one) or 2 (two) months, depending on the product, before the event to which your ticket gives you access. This exchange implies the payment of a flat fee of 75 Euros as a service charge and the payment of the possible extra cost of the ticket for the new event you are planning.

6.3 Transferring your ticket to another person
You may request to transfer your registered ticket to another person up to 1 (one) or 2 (two) months, depending on the product, prior to the event to which your ticket gives you access. This transfer is free of charge.

6.4 Refund of your ticket
You may request a refund of your ticket purchase within the statutory withdrawal period as set out in Article 7.

6.5 No show – non-attendance at the event
No refund, exchange or credit note will be issued in your favor in case of no-show for any reason whatsoever.

ARTICLE 7 – RETRACTATION

‍Under the terms of the article L.221-18 of the Code of consumption, the Customer has a fourteen working days deadline as from the conclusion of the contract to exert his right of retractation near ULTIMACY SAS for exchange or refunding without penalty. The exercise of the right of retractation can be done by the use of the Form of retractation downloadable on our site and sent by email to the address contact[at]ultimacy.org .

‍However, if the Customer consumes a Product before the expiry of the aforementioned period, he/she will no longer be able to exercise the right of withdrawal he/she enjoyed, and this, in accordance with the provisions set out in Article L.221-28 of the Consumer Code.

The Customer will be able to obtain the reimbursement of any payment installments already paid at the latest within 14 days following the date of receipt by the company of the withdrawal request, in accordance with Article L.221-24 of the Consumer Code.

ARTICLE 8 – EVENT : CANCELLATION – POSTPONEMENT BY ULTIMACY

Event Cancellation: Ultimacy reserves the right to cancel the event if there are insufficient attendees. For the Arkham Horror Live and Sherlock Holmes Live (product) events, the minimum number of participants required per date is 30 people. For the Ultimate Western Adventure event, the minimum number of participants required per session is 90.

In the event of cancellation of the event by Ultimacy: If Ultimacy is unable to carry out the planned event, Ultimacy will endeavor to offer alternative dates to those originally planned. If Ultimacy is unable to offer alternative dates, Ultimacy will refund the deposit paid by the client at the time of booking or the full amount of the ticket paid and collected if applicable. The above cancellation policy does not apply to either party in the event of a force majeure cancellation as defined by law and jurisprudence.

ARTICLE 9 – ACCESS CONDITIONS

9.1 Any person who does not comply with the internal regulations of the Event venue or with the specific provisions made by the Organiser or with these T&Cs, which shall prevail in the absence of internal regulations or specific provisions, may be refused entry to the Hall or the Event venue or be expelled therefrom without being able to claim reimbursement of his ticket.

9.2 By being a beneficiary of a Ticket, the customer and/or beneficiary acknowledges and accepts that in the context of the fight against the Covid 19 virus, sanitary measures may be imposed at the event venue and/or in the vicinity of the venue on the day of the Event (such as, in particular, the wearing of a compulsory mask, hygiene measures, etc.). The client and/or the beneficiary undertake to respect them without reservation. Failure to do so may result in the client and/or beneficiary being denied access or excluded by any Ultimacy representative, without any refund of the Ticket being required and/or due.

9.3 Access to the Event is not guaranteed after the start time of the Event and does not entitle to any refund.

9.4 The participant acknowledges that he/she may be required to undergo a security search at the entrance to the Hall or the venue of the Event and a visual inspection of his/her hand luggage. Items prohibited by the Event Rules will be recorded, seized or refused.

9.6 Access may be denied to any person who refuses to comply with security and/or health measures.
The ticket holder is responsible for attending the event to which the ticket gives access. All exits are final, except in exceptional cases when a counter mark valid only with the present ticket will be issued.

ARTICLE 10 – INTERNAL REGULATIONS – SAFETY INSTRUCTIONS

For safety reasons, it is strictly forbidden to bring onto the site of the event: weapons, explosive, flammable or volatile substances, bottles, containers, sharp or blunt objects and, in general, any object likely to be used as a projectile, any dangerous object and any pyrotechnic item, signs and banners of any size of a political, ideological, religious or advertising nature. To bring alcohol or prohibited substances. Any offender will be held responsible and may be prosecuted. Ultimacy reserves the right to exclude any person who does not comply with these safety guidelines. Ultimacy reserves the right to stop the event and call in the police if necessary. Membership in the Terms and Conditions implies full acceptance of these guidelines and any additional guidelines.

The particular nature of the event (live action adventure game similar to a life-size role-playing game) as well as the location of the event present particular characteristics. It is therefore formally forbidden to enter spaces indicated as private, to touch, take, handle, hide, transport objects, trinkets, furniture, which belong to the place, to lock oneself in rooms, to open windows, to circulate on spaces which are indicated as forbidden (terraces, external gangways, ramparts, balconies,…) or to smoke inside. All participants are responsible for their own safety and that of others. In the event of a breach, Ultimacy reserves the right to exclude any person who does not comply with these safety guidelines. Ultimacy reserves the right to stop the event and call in the police if necessary. Membership in the Terms and Conditions implies full acceptance of these guidelines.

‍ARTICLE 11 – TRANSFER OF IMAGE RIGHTS

Within the framework of the event, ULTIMACY calls upon professional photographers and/or videographers whose mission is to photograph you. Our company thus provides you official shots of the event in which you take part. These shots can also be used for the general communication of the event and the company.
You authorize ULTIMACY SAS to photograph you, to film you and to use your image. The photographs as such or extracted from the film and the sound recordings objects of the authorization will be able to be possibly cropped and edited in a way different from the initial shooting. Consequently of what and in accordance with the provisions relating to the right to the image and the name, you authorize the company ULTIMACY SAS to fix, reproduce and communicate with the public the photographs and the films objects of the present authorization for the following uses: cinema and television, video, numerical networks (Internet), public projections, press and magazines, publicity, demonstrations and festivals, … .

The authorization is valid for the legal duration of the literary and artistic protection and for as many publications as necessary for their exploitation. It is valid for the whole world. The authorization will last in case of change of my current civil status.

As a beneficiary, ULTIMACY SAS refrains from proceeding to an exploitation of the photographs and/or the films which can attack the private life or the reputation of the photographed and/or filmed and in any prejudicial context. You guarantee the company ULTIMACY against all recourse or actions that could form any thirds (natural persons or morals) which would estimate to have some rights to make with regard to the exercise by the company ULTIMACY of the rights resulting from the present « AUTHORIZATION ». You declare to give up, without any compensation, the above mentioned exploitation rights as well as any image right related to it.

Unless you expressly request that you refuse this transfer of rights, adherence to the General Conditions implies your unreserved acceptance of the transfer of image rights.

‍ARTICLE 12 – LIABILITY

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ULTIMACY, in the process of remote sale, is held only by an obligation of means. Its responsibility could not be committed for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of the service, or other involuntary problems.

The Products offered are in accordance with the French legislation in force. It is your responsibility to check with local authorities the possibilities of subscription or use of the products you wish to acquire or to the events you plan to attend. The photographs and the texts illustrating the Products presented are not contractual. Consequently, the responsibility for ULTIMACY could not be committed in the event of error in one of these photographs or one of these texts.

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ULTIMACY shall not be liable for the non-performance of the contract entered into in case of unavailability of one or more Products, force majeure, disruption, flood, fire or any other cause not attributable to ULTIMACY resulting in the partial or total momentary unavailability of the Website.

ULTIMACY will not incur any liability for any consequential damages due to non-compliance herewith, loss of business, loss of profit, loss of opportunity, damages or expenses.

Hypertextual links may lead to other sites. ULTIMACY is not responsible for the contents of the third sites which would contravene the legal and lawful provisions in force.

‍ARTICLE 13 – INTELLECTUAL PROPERTY RIGHTS

‍All elements of the Website are and remain the intellectual and exclusive property of ULTIMACY and its partners. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, sell or use (except as expressly authorized in these Terms of Use) any content or information from (or obtained through) the Website. You also agree not to: bypass, remove, modify, disable, destroy or defeat any content protections as part of the Website; use robots, spiders, web harvesting tools or other automated methods to access the Website; decompile, reverse engineer or disassemble any software, products or processes accessible through the Website; insert any code or products, or manipulate the content of the Website in any way; or use any data mining, harvesting, or extraction methods. Similarly, you agree not to upload, post, e-mail or otherwise send or transmit any content to disrupt, destroy or limit the functionality of any computer software or equipment or telecommunications equipment associated with the Website, including any viruses or other computer code, files or products. We reserve the right to terminate or restrict your use of our Website if you violate these Terms or make any illegal or improper use of the service offered.

All content included or made available via the Website, such as text, images, photos and graphics, logos, sound elements and audio clips, video elements, including trailers, excerpts and any data present, taken individually or in compiled form on the Website, is the property of ULTIMACY or its content providers and is protected by French and international intellectual property, copyright and database protection law.

Subject to compliance with these Terms and Conditions, and payment of all applicable fees for use of the Web Site, ULTIMACY or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of the Web Site. This license does not include any right to use the Web Site or its contents for sale or any other commercial use and any derivative use of the Web Site or its contents, including but not limited to copying account information for the benefit of another merchant, or any use of data mining or similar data gathering or extraction tools.

The User of this Website is therefore prohibited from reproducing and/or using any content of the Website, as well as from modifying, copying, translating, reproducing, selling, publishing, exploiting and disseminating in a digital or other format all or part of the said content on the Website, which constitute protectable elements within the meaning of the provisions of the Intellectual Property Code.

Violation of these mandatory provisions shall subject the offender and all persons responsible to the criminal and civil penalties provided by law.

‍ARTICLE 14 – PERSONAL DATA

– Processing of Personal Data: In order to order any Product on our Website you must create a Customer Account. On this occasion you must provide us with personal information.

During the creation of the Customer Account, as well as during the navigation on this Website, ULTIMACY collects and processes certain Personal Data in strict compliance with the requirements of the CNIL, the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms and the General Data Protection Regulation (RGPD EU 2016/679), adapted into French law by the law n° 2018-493 of June 20, 2018.

We invite you to read the information on the processing of Personal Data contained in our Privacy Policy https://www.ultimacy.org/politique-de-confidentialite.

In addition, the Customer is informed and accepts that his Data could be used within the framework of the immersive games organized by ULTIMACY in which he participates, strictly for the purposes of allowing the realization of the immersive character of the session proposed by ULTIMACY.

• Cookies : ‍Des Données sont également enregistrées via les cookies visant à optimiser la navigation sur le Site Web et mesurer l’audience et les habitudes de consommation.

‍ARTICLE 15 – DISPOSITIONS DIVERSES

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The present General Conditions are subject to French law. For all disputes or litigation, the competent court will be that of Beauvais (60). If a clause or a stipulation of the GC is deemed null, unwritten, unenforceable or inapplicable, the said clause or stipulation will be deemed divisible and will not lead to the nullity of the other clauses and stipulations.

– Prior claim : In case of dispute, the Customer must address in priority to the customer service of ULTIMACY by the means below detailed in the article CUSTOMER SERVICE.

– Request for mediation for the Customers: In case of failure of the complaint with the Customer service or in the absence of answer of this service within two (2) months, the Customer can submit the dispute relating to the present CG opposing it to ULTIMACY to a mediator who will try, in all independence and impartiality, to bring closer the parts in order to lead to a friendly solution.

To present its request for mediation, the Customer has a complaint form accessible on the site of the mediator appointed by ULTIMACY, namely CNPM MÉDIATION CONSOMMATION :

CNPM MÉDIATION CONSOMMATION SAS

27, avenue de la Libération 42400 Saint-Chamond
Telephone: +33 (0)9 88 30 27 72
contact-admin@cnpm-mediation-consommation.eu
https://www.cnpm-mediation-consommation.eu/

The Parties remain free to accept or refuse recourse to mediation as well as, in case of recourse to mediation, to accept or refuse the solution proposed by the mediator.

ARTICLE 16 – CUSTOMER SERVICE

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For any information or question, our customer service is at your disposal:
ULTIMACY SAS
10 rue Principale, 60220 BOUVRESSE
Email : contact[at]ultimacy.org
Telephone: +33 XXXXXXXXX from Monday to Friday between 9:30 am and 5:30 pm (price of a local call).

ARTICLE 17 – UPDATE

ULTIMACY reserves the right to make any changes and corrections to the present general terms and conditions and will notify the Visitor of any changes made.
In case of multiple versions, only the most updated version will prevail.